Dee Dee and Patrick Aspell
Disagreement and conflict appear to be inevitable in life and at work. How you respond to conflict is the key issue. Effective conflict management involves six factors: personality type, belief, causes, irritation, style, skills, art, and principles.
Personality. Knowledge of your personality type empowers you to appreciate the frame of reference in which you experience and respond to conflict. For example, EIGHTS are:
Challengers who are confident, and easily assert ...
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